Customer Survey

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- Position: Quality Assessor / Quality Controller

Telephone 021 982 7484

Address: 34 Gemini Street, Brackenfell, 7560, Cape Town

Home
Products
Industries Serviced
Passive fire proofing
Divisions
Subsidiaries
Contact us
Vacancies
- Position: Quality Assessor / Quality Controller

Customer Survey

QUALITY OF QUOTE, OFFICE SUPPORT, PRODUCT, SERVICE & GENERAL

QUESTIONS: PLEASE SELECT AS FOLLOWS: UNHAPPY (0-2) / HAPPY (4-5)

Did you receive our quotes in time? *

1

2

3

4

5

Are our costs competitive? *

1

2

3

4

5

Are our telephones answered efficiently? *

1

2

3

4

5

Are the appropriate staff available when you call? *

1

2

3

4

5

How efficiently are our sales orders expedited? *

1

2

3

4

5

How do you rate the quality of our products compared with our competitors? *

1

2

3

4

5

Do you receive sufficient data on our test certificates? *

1

2

3

4

5

SUGGESTIONS FOR IMPROVEMENT / COMPLEMENTS / COMMENTS

Are our staff polite on the telephone? *

1

2

3

4

5

Are our products manufactured and/or repaired to your satisfaction? *

1

2

3

4

5

I agree with your terms and conditions

Is our turn-around time acceptable? *

1

2

3

4

5

Are your delivery dates on time? *

1

2

3

4

5

How do you evaluate our Safety on Tools and General *

1

2

3

4

5

Do you require additional visits of our staff at your premises to discuss your technical requirements? *

1

2

3

4

5

Are you aware of our latest machining capabilities? *

1

2

3

4

5

Last Name

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Copyright © 2023. National Refractory Industries (Pty) Ltd t/a Cape Refractory Industries All Rights Reserved.
Telephone 021 982 7484 | Address: 34 Gemini Street, Brackenfell, 7560, Cape Town | P.O. Box 213, CapeGate, 7562
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