QUALITY OF QUOTE, OFFICE SUPPORT, PRODUCT, SERVICE & GENERAL
QUESTIONS: PLEASE SELECT AS FOLLOWS: UNHAPPY (0-2) / HAPPY (4-5)
Did you receive our quotes in time?
Are our costs competitive?
Are our telephones answered efficiently?
Are the appropriate staff available when you call?
How efficiently are our sales orders expedited?
Are our staff polite on the telephone?
Are our products manufactured and/or repaired to your satisfaction?
How do you rate the quality of our products compared with our competitors?
Is our turn-around time acceptable?
Do you receive sufficient data on our test certificates?
Are your delivery dates on time?
How do you evaluate our Safety on Tools and General
Are you aware of our latest machining capabilities?
Do you require additional visits of our staff at your premises to discuss your technical requirements?